Workplace Communication: The Rights and Wrongs | LogoTalk | Small ...

by Nicole Lee

The workplace today is different than it used to be several years back. Along with advances in computers, our work processes, and other forms of technology, communication is also something that has greatly evolved. Our current workplace involves less conversation and more electronic communication. There is nothing wrong with that, however for success as an entrepreneur , all forms of communication skills should not only be good, but be mastered.

From birth, we pick up tips on how to communicate as naturally and easily as we learn to crawl or walk, but communication in the workplace requires a slightly different thought process. Processing information is something we do unconsciously and it is important to be aware of how your communication is depicted in a work environment.

Clarifying Yourself

As a small business owner, it’s important to know that one key element for successful communication is clarity. Where do you want a conversation to go? It’s easy for simple requests to be misunderstood and although assumptions are common in life, a work environment is no place for misunderstandings. It may seem like a simple concept, but the truth is that ideas are very often misunderstood and employees may just agree in order to avoid appearing argumentative or unintelligent.

In the workplace, it is important to speak clearly, make your point quickly and have your ideas organized. Don’t be afraid to ask if the person you are speaking to has questions or needs clarification on any of the points that you have raised.

Be Aware of How You Are Perceived

Whether you have employees or work as a one man/woman show, we still must be aware of how employees or customers perceive us. We all deliver messages that we don’t intend to pass on through body language or tone of voice. People also can interpret those messages differently. It all depends on many factors such as, personal history, gender, ethnicity, cultural background, fears, and insecurities. These all play a part on how we send and receive messages. When it comes to workplace communication, one must be aware of these differences and take into consideration how you are perceived by someone else.

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